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NO RETURNS ACCEPTED WITH OUT A RMA NUMBER ON THE OUTSIDE OF THE PACKAGE
Any Fishing Reel Spooled Can Not Be Returned.
Wrong Item Received/Defective/Damage Merchandise Policy
Please examine the outer box and all contents
immediately upon receipt for any signs of Wrong Item(s)
Shipped/Defective/Damage. All claims must be initiated within 5 business
days of delivery with the carrier. So please inspect the packages and
contents when you receive them. Once its pass this window we loose the
ability to file the claim with the carrier. Please e-mail us at service@angleramerica.com so that we can initiate the process. Defective/damaged merchandise can ONLY be replaced.
If
merchandise arrives that is incorrect, defective, or damage we will
gladly replace it at NO charge to you (including return shipping
charges) by issuing you a Pre-Paid Shipping Label. This Pre-Paid
Shipping Label should be used for replacement of the same item that was
incorrectly sent, defective, or damaged not for a refund or replacement
for a different item. If it turns out that we shipped you the wrong
product and we can not ship you the correct merchandise, we will gladly
pickup the wrong merchandise and offer full refund for the order, but
you MUST return the incorrect merchandise back to us in a re-sellable
and undamaged condition, otherwise we will not refund you.
If
you want a refund for a received item regardless if it was received
incorrectly, damaged, or defective you will have to follow our return
policy stated below.
Return Policy for Refund of received merchandise regardless if it is defective, damaged or sent incorrectly.
Notify us by e-mail of your desire to return for REFUND your purchase at service@angleramerica.com. We
will issue you a return authorization number (RMA) and our return
address. Please do not return the item to the original address that it
was shipped from. You
can return items in only new condition within 30 days. No refunds or
exchanges on items that packaging has been opened and cannot be resold
as new. We will issue refunds for the product only.
There is a 15% or $5 restocking fee, whichever is larger, on all
merchandise returned. If you return any items from an order that recived
FREE Shipping, the orignial shipping savings associated with the
returned item(s) will be deducted from the refund amount unless the
return was due to our error.
Customers
will incur the expense for returning the item as we do not reimburse
shipping charges. Any item that is not in its original condition, is
damaged, or is missing parts for reasons not due to our error, might be
subject to additional restocking fees up to 50% of the item's price or
return of the merchandise back to you.
Usually
there is no Refunds or exchanges for items in the categories below.
Please contact us first if you have any questions. We may over ride
these items but on case by case basis.
OUTDOOR EQUIPMENT
OUTDOOR LIVING AND FURNITURE
HEATERS AND COOLING SUPPLIES
SPECIAL ORDERS
TV'S, Computer Software, GPS Charts / Software, GPS Data Cards ( SD, Micros SD or any other format), computer accessories
GAS-POWERED ITEMS
OVERSIZE ITEMS
ITEMS INCLUDING AND OVER 50 LBS.
ITEMS THAT REQUIRE SPECIAL DELIVERY
Return Shipment Information
For your protection, please send your return via a shipping
service that can be tracked, such as DHL, UPS, or Fedex. We cannot
guarantee refunds for returns sent via a non-trackable method such as
USPS. Please include the RMA number on the outside of the shipping
package near the return address label and return packages to:
RMA #_____ - XX - X (email us for RA # and see below for XX - X)
Angler America
Returns Dept
1809 N Black Horse Pike Ste 11
Williamstown NJ 08094
Reason for Returning
| Satisfaction
|
Quality / Other
|
Service
|
| GF - Gift
|
DM - Damaged
|
AL - Arrived too late
|
| DD - Does not match decor
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DF - Defective
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DU - Duplicate Order
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| NC - Not as Shown in Catalog
|
QC - Quality not as expected
|
MI - Matching item not available
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| MN - Changed Mind / Ordered Wrong Product
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OR - Other Reason
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WM - Wrong Item(s) shipped
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| CP - Couldn't Use Product as Intended
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EI - Extra Items Shipped
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Action to be Taken:
R - Replace with same item
E - Exchange for different item
C - Credit the customer
P - Put back in Stock< BR>
Products that arrive at our docks without a return authorization
number, or do not meet the conditions set on our return policy will be
refused or returned and will not be issued credit.
Refund TimeTable
You should expect to receive your refund within four weeks of
giving your package to the return shipper, however, in many cases you
will receive a refund more quickly. This time period includes the
transit time for us to receive your return from the shipper (5 to 10
business days), the time it takes us to process your return once we
receive it (3 to 5 business days), and the time it takes your bank to
process our refund request (5 to 10 business days). We'll notify you via
e-mail of your refund once we've received and processed the returned
item. After four weeks, you don't receive, credit please contact us via
e-mail a service@angleramerica.com so we can investigate. Please include your full name as it appeared on
the order, address, order number, name of the shipper used, and the
tracking number.
Product Warranties
Products come with a manufacturer's warranty. No other warranties
are expressed or implied. For warranty service, you must contact the
manufacturer's authorized warranty service station closest to you. This
information is available either with the material shipped with the
product, or from the manufacturer directly.
Changing or Canceling Your Order
After you have placed your order, the order begins to process and
can be canceled or changed at customers request. Once the order has
been shipped it can not be canceled or changed. Once you receive your
order in the mail, simply return any items you do not want by following
the above Return Instructions.
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